We are Purple Kiwi, herein also referred to as “thepurplekiwi.com”, Purple Kiwi Travel & Purple Kiwi Holidays” These terms and conditions guide the entire agreement between you and us when you purchase travel related services through us, in addition to your obligations as a customer. The terms “we”, “us” and “our” refer to Purple Kiwi. The term “you” refers to the customer visiting our website, booking a reservation through us or otherwise using our services. Once your booking is confirmed, this serves as a contract between you and us.
Site User Obligations:
By using this Site you agree that:-
1. You accept financial responsibility for all transactions made under your name or account
2. You must be 18 years of age or over and have legal capacity
3. You warrant that all information you provide about yourself and about anyone else shall be true and accurate;
4. This Site must not be used for speculative, false or fraudulent bookings, and that you will only use it to make a genuine booking on which the named passengers intend to travel. We reserve the right to cancel without notice any bookings that we have good reason to suspect are in breach of this condition
5. The transmission of threatening, defamatory, pornographic, political or racist material, or any material that is otherwise unlawful or offensive via this Site is expressly prohibited
6. This Site and any of its content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you except that one copy of the information contained within the Site may be made by you for personal, non-commercial use.
Site Content and Information
We may change any aspect of this Site or its content, including the availability of any suppliers, features, information, or other content, at any time without notice to Users. Continued use of the Site following any changes to the Website Conditions shall constitute your acceptance of such changes. The information and prices on this Site are not ‘live’ and are updated from time to time. Every effort is made to ensure the accuracy of all information and prices but, regrettably, errors do occasionally occur. Where a price is obviously incorrect due to a system error, we shall not be bound by such price.
Contract
Some of our bookings are tailored to your requirements and so can be subject to availability. Before a booking is confirmed, you will be sent an email to view full details of your proposed trip. Once you have confirmed to us that you are happy with the proposal, we will proceed to take payment and issue you with a booking confirmation. Please check that all names are the same as the relevant passport, that dates and timings and all other elements of your trip are correct. Where this is not done and there is an unreasonable delay in notifying any apparent discrepancies in the confirmed arrangements, you will be responsible for any additional charges that may arise as a result of alterations that have to be made to the booking.
A binding contract between us and you (the lead name on the booking) is only formed when we issue you with our booking confirmation after having received payment from you, in cleared funds, of either the required deposit or the full price of your holiday (depending on when the booking is made relative to the intended departure date). By making the booking you accept that you have the authority to bind all members of your party to these terms and conditions of booking and you take responsibility as the lead name on the booking to make payment and receive documentation on behalf of your party.
Hotel Ratings
The rating shown is the tour operator’s own rating or the rating provided to us by our 3rd party suppliers. It’s intended as a guide for comparison purposes and an attempt to give a guide to the overall quality of properties. These ratings are usually based on the views taken from customer feedback. Where applicable, official ratings are given by the authorities in the country, and do tend to give a fair impression of relative standards within that country. However, different countries have different standards; so don’t assume that a 3-star hotel in one country is equivalent to a 3-star hotel in another.
How to Book
All bookings must be done online via our website http://thepurplekiwi.com or via telephone with one of our consultants on the phone numbers provided on thepurplekiwi.com
Fares & Payments
All prices displayed on our website are based on per person unless stated otherwise; prices are subject to change without prior notice. Each program will state the inclusive and exclusive elements.
Payments must be made in the currency of the invoice (NGN/GBP/ USD), you will be responsible for any bank charges that may be incurred.
We reserve the right to alter the prices of any trips shown on our website or set out in our written proposal to you at any time before your booking is confirmed. You will be advised of the current price before your booking is confirmed. Prices quoted are based on daily currency exchange rates current at the time of quotation.
The price of your experience is inclusive of taxes and where applicable, all additional fees and charges and other costs. Where any costs cannot be reasonably calculated by us in advance of the conclusion of your contract, we will give you an indication at the time of booking of the type of additional costs which you may still have to bear.
Cancellation
All cancellations must be done in writing should you wish to cancel a tour you already booked with us. We charge an administration fee for this.
Cancellation made on flights only or with packages inclusive of flight charges will depend on the airline and can be from 25% to 100%.
Accommodation cancellation charge will depend on whether you have booked a refundable or non-refundable product. Cancellation charges will be specified to you at the time of booking and vary from one Service Provider to another. You should check your Booking Confirmation and any documentation for details of your specific cancellation terms.
Non-Refundable products may have been paid for in full at the time of booking and no refunds are given in the event of cancellation.
You, or any member of your party, may cancel your travel arrangements at any time before the start of the package. The cancellation will take effect from the date that we receive written notification of cancellation from you. We will accept notification of cancellation by email, on the understanding that you agree and accept that where you are shown as the sender of the email, we will be entitled to assume that such email has been sent by you.
Cancellations may incur cancellation charges. Cancellation charges represent our reasonable costs of terminating your contract based on the time of termination of the contract before the start of the package and the expected cost savings and income from alternative deployment of the travel services where available.
The cancellation charge is likely to be the amount of your deposit (including any increased deposit payable as a result of the booking of scheduled flights) although it could be more. Charges for cancellation after the balance due date will usually be more than the deposit amount and will vary due to the complex nature of our travel itineraries. Cancellation charges are likely to increase the closer to the departure date that the cancellation is made. Cancellation charges for your trip can be confirmed to you on request at any time including before booking. Please ask for confirmation of the amount of any cancellation charge before cancellation.
In all cases, where cancellation results in us making a refund payment to you, such payment will be made to you as the lead and contracting member of your party, or any substitute lead and contracting member of the party (see above). This will be the case regardless of which members of the party make the deposit and balance payments for the booking. All refunds will be paid within 14 days of cancellation.
Cancellation charges will not be applied where you cancel due to Unavoidable and Extraordinary Circumstances occurring at the place of destination or its immediate vicinity and significantly affecting the performance of the package or your transport to the destination. In this event you will be entitled to a full refund of any payments made for the package but will not be entitled to any additional compensation.
Service Charge
Monthly Payment Plan Administration Fee N3,000
Deposit Payment Plan Administration Fee N3,000
Service Charge* Variable
Changes
There may be an additional fare difference in the package price per person on every name, date or time change requested.
Amendments by Us
We will do our best to provide the trip arrangements that have been confirmed, but we retain the right to modify or cancel any trip, tour or accommodation arrangement, if unforeseen circumstances amounting to ‘force majeure’ arise. In such circumstances, we will inform you as soon as possible, and, should the change be such that it alters the nature of the trip, we shall give you the choice of an alternative trip or a full refund of all money paid. In recognition we will absorb all financial loss consequent upon cancellation due to ‘force majeure’. We shall not cancel any trip for reason of political tension or natural disaster unless specifically recommended to do so by the Foreign Office.
Amendments by you
We will do our best to make any alterations you may require after confirmation has been issued, subject to availability and to the payment for any increased costs relevant to the change. Any requests for alteration to an itinerary should be made in writing and signed by the signatory of the original Booking Form. If alterations are made less than 8 weeks prior to departure, an additional $25 per booking charge will be levied together with any communications costs incurred.
Our Liabilities
We do not exclude or limit any liability to our clients which may arise from proven negligence by any person employed directly by us or by our suppliers and subcontractors, servants or agents of the same whilst acting in the course or their employment (other than air and sea carriers performing any domestic internal or international carriage of whatsoever kind) in respect of death, bodily injury or illness.
We shall endeavour to afford general assistance to our clients in the event of illness, injury or death during the period of the trip. We accept responsibility for ensuring that all parts of the trip are supplied as described and that all services shall reach a reasonable standard. These obligations and responsibilities shall be limited to where international conventions in respect of air or sea carriers apply. Naturally we cannot assume responsibility for loss or expense due to thefts, war, riots, strikes, terrorist activities or natural disaster.
Travel Insurance
We advise customers to take out appropriate travel insurance prior to their trips. Care should be taken to ensure that you have adequate cover, in particular for cancellation and emergency repatriation in the event of medical problems.
Travel Document
It is your responsibility to ensure you possess the right travel documents for your trip where required, such as passport, visa, covid test result, travel insurance etc. We will not be held responsible for any travel document issues on the trip. Do not hesitate to contact the relevant consulate or embassy should you require additional information for your trip.
Baggage & Personal Effects
Please note that your baggage and personal effects whilst on any tour remain your responsibility and risk at all times.
Conduct and Behaviour
We implore everyone to conduct themselves and consider all other passengers on the trip. We reserve the right at our discretion to terminate the trip in the event of behaviour misconduct.
Tour Leaders
Where applicable, a tour leader in conjunction with the appropriate medical advice has the right to disqualify any client at any time during the course of the tour, if considered necessary for the medical well being or safety of the individual or in the tour leader’s opinion, the client’s actions materially are affecting the enjoyment of the tour for the remainder of the group. Any decision with regard to any reimbursement for any part of the tour not completed is not guaranteed.
Complaints
If you are in difficulty or wish to make a complaint whilst on holiday, this must be reported to us and the Service Provider or their local representative without undue delay. You must, as a strict condition of your booking, obtain a written record of your complaint from the Service Provider or their representative at the time the issue arose. If you are unable to speak to the Service Provider or their representative whilst on holiday, you should contact our us on +234 8145013820 or +44 7553604570. You may also email us at info@thepurplekiwi.com.
If you fail to follow this reasonable procedure there will be less opportunity for us or the Service Provider to investigate and rectify your complaint.